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STUDIO POLICIES

APPOINTMENT POLICIES

  • No extra guests please! The studio is small as it is home-based, and minimal distraction is greatly appreciated.

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  • Please avoid any same-day cancellations. If you need to reschedule or cancel, please utilize the booking system or contact Grace ASAP.

 

  • 10+ mins late = automatic cancellation. Please contact to reschedule.

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  • 40% of lash extensions are strictly required for all refills. Anything less than will be need to be rescheduled and charged as a new full set.

 

  • ​1  week touch-ups must be max. 7 days after last appointment. Anything over 7 days will need to be rescheduled and charged as a refill.

 

  • If you wish to change a service previously booked, please contact me prior to your appointment date as we may need to reschedule to accommodate correctly. 

 

  • For lash services, please arrive with clean lashes free from any eye makeup or skincare products near the eye area. 
     

  • When you arrive, you may park in the driveway or on the street, and come up to the front door at the time of your scheduled appointment.

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  • Please arrive on-time. If early, please message me upon arrival as another client may still be receiving service. If late, please contact me ASAP.

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  • 1x no-show require a non-refundable $15 deposit in order to reschedule.

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  • 2x no-show results in being unable to book any future appointments.

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  • No foreign refills please! A removal + full set is required if you are switching from another lash artist.

 

  • Please complete any forms/waivers sent to your email prior to arrival if possible.

 

All services and products are non-refundable.

TOOTH GEM POLICY + WARRANTY

  • ​Please brush your teeth directly before your appointment.

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  • Avoid whitening teeth 1 week prior to application.

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  • No eating for 3 hours directly after application- water only!

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  • Avoid crunchy foods and acidic drinks for 24 hours after application.

(i.e.. coffee, chips, alcohol, apples, etc.)

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  • Do not pick at or play with your tooth gem.

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  • Please complete your tooth gem waiver prior to arrival if possible.

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  • Gems cannot be applied to false teeth such as veneers, fillings, crowns, etc.

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  • Do not forcefully remove your tooth gem! Tooth gems must only be removed by a dental professional to avoid damaging tooth enamel. We do not perform removals in-studio.

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  • All tooth gems applied by FL&B come with a 30 day warranty. If your gem falls off within 30 days after the initial application, we will replace your tooth gem free of charge! This warranty covers 1 replacement for every 1 gem.

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THE LASH GUARANTEE

​Client satisfaction and comfort is a top priority. As a Lash Artist, I take pride in my work, and aim for every client to leave content with their service.

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I ask each client to please utilize their consultation time prior to lash application so we can ensure you leave with your desired results! It is encouraged clients bring in inspiration pictures and disclose any likes + dislikes during the consultation.

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If you experience any abnormal fallout within 48 hours of application, please contact me within this time period to have a touch-up scheduled 100% free of charge.

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Lash retention varies client-to-client. On average, we shed 3-5 lashes per day while following correct preparation and aftercare instructions.

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Please bare in mind that allergic reactions are possible with any beauty treatment, and are unfortunately out of the service providers control. Free removals are offered to any clients who experiences an allergic or adverse reaction.

 

FL&B is not responsible for poor lash retention caused by lack of aftercare, damage at the fault of the client, or due to abnormally fast natural lash + hair shedding (i.e. hormonal imbalances causing premature shedding or taking hair growth supplements) that is out of the client or service providers control.

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Please reach out if you have any questions, concerns, or if there is anything I can do to make your lash experience more enjoyable!

PAYMENT

Cash, Visa, Mastercard, American Express, Discover, and Apple/Google Pay are all accepted forms of in-studio payment.

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Cash is preferred.​

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